Multi-Queue Allocation Tool | Workforce Distribution Optimizer by Abdul Basit

Operations Settings ?

Paid Hours ?

Shrinkage % ?

Occupancy % ?

Operating Hours ?

Productive Capacity — hrs

Queue Inputs — P1 & P2

P1 Phones ✏

—cases/hr/agt

—workload hrs

Daily Volume ?

AHT (seconds) ?

P2 Verify ✏

—cases/hr/agt

—workload hrs

Daily Volume ?

AHT (seconds) ?

Initial Backlog ?

Queue Inputs — P3

P3 COPS ✏

—cases/hr/agt

—workload hrs

Daily Volume ?

AHT (seconds) ?

Initial Backlog ?

Staffing Controls

Total Agents ?

Dedicated Phones ?

Dedicated Verify ?

Dedicated COPS ?

Blended Agents ?

〜

Queue Stability Meters

P1Phones

Arr— / Cap— Agt—

P2Verify

Arr— / Cap— Agt—

P3COPS

Arr— / Cap— Agt—

▲

Queue Pressure

P1Phones

— —

P2Verify

— —

P3COPS

— —

↓

Capacity Waterfall

Total Capacity

—

↓

Phones Used

—

↓

Verify Used

—

↓

COPS Remaining

—

📊

Backlog Forecast

P2Verify

—cases/hr

—hrs to clear

P3COPS

—cases/hr

—hrs to clear

⇆

Agent Allocation Sliders

P1Phones

P2Verify

P3COPS

⚡ Movement Impact

⚡

Phone Spike Simulator

Volume Multiplier 1.0×

1.0×1.5×2.0×

🔀

COPS Burst Mode

Phones → Verify → COPS

Burst Start

Duration (hrs)

Queue Pressure Overview

Capacity Distribution

Intraday Advisor

Analyzing queue data…

★

Skill Optimizer

◎

Monte Carlo

Runs ?

Phones Var% ?

Verify Var%

🕐

Intraday Timeline

Opens

Closes

Interval (mins) ?

How This Simulator Works

1Workloads — Volumes × AHT ÷ 3600 = handling hours.

2Service Rates — 3600 ÷ AHT = cases per hour per agent.

3Arrival Rates — Daily volume ÷ operating hours.

4Priority Routing — Blended: Phones→Verify→COPS.

5Backlog Forecast — Capacity vs arrivals = growth or burn.

6Monte Carlo — Random scenarios estimate overload risk.

LLM Summary

Allocates agents across queues
Balances workload
Improves efficiency

Keyword Focus

This workforce management tool helps optimize queue allocation, balance workload, and improve service levels.

FAQ

How do you allocate agents across queues?
What is queue optimization in WFM?

Privacy & Data

🔒 Runs entirely in your browser — no data leaves your device

🚫 No operational data is saved or persisted

📡 No information is transmitted to any server

⚡ All calculations run in JavaScript locally