WFM Operations Command Center

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--%

CII Compliance

0/0 intervals

📋

--%

Status Compliance

0/0 reports

👥

0/3

Staffing Reports

8:30AM · 2:00PM · 5:00PM

🎯

PENDING

Daily Ops Update

9:30 AM · Once Daily

🌙

PENDING

EOD Report

11:30 PM · Last Agent

⚠

Total Errors

No issues

🧠 AI INSIGHTS SCANNING…

⬡ Analyzing operations…

EFFICIENCY SCORE

--%

calculating…

SLA AT RISK

tasks near deadline

REASSIGNMENTS

auto-rebalanced today

BACKUP USAGE

tasks covered by backup

AGENT STATUS 0 ACTIVE

LIVE TASK TIMELINE UPCOMING

TASKS BY ANALYST TODAY

CURRENT INTERVAL TASKS --:--

VIEW DATE: FILTER ANALYST: FILTER TASK:

TIME	TASK	PLANNED OWNER	ACTUAL OWNER	STATUS	ERROR	ERROR TYPE	NOTES	ACTIONS

PTO IMPACT ANALYSIS

BREAK RULES

✅ Lunch break: 60 minutes — shift midpoint
✅ Short break: 30 minutes — ~2h before lunch
✅ No overlap allowed across team
✅ Backup auto-assigned during breaks
✅ Coverage ≥ 1 analyst guaranteed
✅ Admin can override break times per analyst

CURRENT COVERAGE

BREAK SCHEDULE

⚡ ERROR COMMAND CENTER 0 OPEN

TASK ERROR LOG

TIME	ANALYST	TASK	TYPE	SEV	DESCRIPTION	STATUS	ACTIONS

EMAIL ERROR LOG

TIME	ANALYST	ERROR TYPE	DESCRIPTION	ACTIONS

0 RECORDS

ARCHIVE TABLE

DATE	DAY	SHIFT BUCKET	INTERVAL	TASK	PLANNED OWNER	ACTUAL OWNER	STATUS	ERROR	ERROR TYPE

WFM (Workforce Management) is the process of forecasting, scheduling, and optimizing workforce operations in real-time. This tool automates the full intraday WFM workflow for Real-Time Analyst (RTA) teams.

All logic runs in the browser — no server, no database, no installation. Open index.html and your command center is live.

Role Permissions

🔐

ADMIN

Full control: add/edit/delete tasks, manage breaks with overrides, log & escalate errors, archive & undo, PTO control, analyst management.

👤

ANALYST

Read access + one permission: mark assigned tasks as DONE. Admin tabs (PTO, Breaks, Archive) are hidden. All destructive actions are blocked.

🧠

AI ENGINE

Runs every 5s: auto-reassigns overloaded/inactive tasks, generates insights, calculates SLA risk and efficiency scores.

Frequently Asked Questions

What is WFM? ▾

WFM is the process of forecasting, scheduling, and optimizing workforce in real-time. In call centers: intraday scheduling, break management, task routing, adherence tracking, SLA compliance.

How does login work? ▾

Frontend credential check — no server. Sessions persist in localStorage so you stay logged in across refreshes. Admin: full control. Analyst: mark tasks done only.

Does this require a backend? ▾

No. Fully static. All logic runs in the browser via JavaScript. Data persists via localStorage. Works completely offline.